Website privacy notice

How 7 Managed Services handles website inquiries and AI chat.

Who is responsible

7 MANAGED SERVICES, S.A., BICSA Financial Center, Panama City, Panama, operates this website. Contact us at contact@7managedservices.com for inquiries or privacy questions.

What you provide and why

The contact form asks for your name, email address, business needs and guided answers. Company, phone or WhatsApp details, a particular offering and additional context are optional. We use these details to understand and respond to your inquiry, not to create a product account or automatically add you to a marketing list.

Please do not send passwords, identity documents, employee records, payment information or other sensitive material through this form. If more information is needed, our team should agree an appropriate follow-up channel with you.

How your message is handled

The service uses Vercel for hosting and request protection, Resend to deliver inquiry emails, and Microsoft email services for team handling. These service providers process information necessary for their functions. Inquiry messages go to contact@7managedservices.com, which can reach more than one authorized team member.

This website does not offer an active AI Voice conversation at launch and does not ask for microphone access. The contact form is not an AI conversation. The chat assistant is described below.

Website chat assistant

The chat window on this website is Bella, an AI assistant operated by 7 MANAGED SERVICES, S.A. using XI Customer. It answers questions about our services and the XI offerings and can help book a free first phone call with our team. You may use email instead.

Opening the chat. The chat window loads only when you choose to open it. Opening it connects your browser to XI Customer and may load fonts from Google Fonts and Fontshare. These connections involve technical request information, such as your IP address and browser information, before you accept the chat's message-storage consent.

What it collects. The messages you type. If you book a call, your name, phone number, optional email and company, the reason for the call and the date and time you choose. The chat asks for your consent before storing your messages and contact details. Technical security and rate-limiting processing can occur before that consent. When you provide an email address for a booking, the service may check the domain's mail records. This check uses the domain, not your full email address.

How it is processed. XI Customer stores chats and bookings in its database using Supabase and runs on Vercel. Replies are generated using OpenAI's API. Booking emails use Resend, and calls are added to our Microsoft 365 calendar. The service also reads limited calendar availability information to avoid offering busy times; it does not read event subjects or attendees for this availability check. Booking information, including your name and chosen service, can appear in the calendar event. Alerts about your request go to contact@7managedservices.com, which can reach more than one authorized team member.

What it does not do. The assistant does not provide access to employee, payroll or customer account records. It does not make hiring decisions and does not accept résumés. Please do not share passwords, identity documents or sensitive financial information.

How long we keep it. Chat messages are automatically redacted after 180 days. Booking details (name, phone, email and the reason for the call) are kept while we follow up and for our business records, and are deleted on request unless we must keep them for an active engagement or a legal obligation.

The chat-message redaction schedule does not automatically delete calendar entries, email copies or provider processing records. Those records are handled separately under applicable operational and legal requirements. The inquiry-email planning targets below are not a promise that chat or booking records follow the same schedule.

Your choices. You can use email instead of chat. To ask about access, correction or deletion of your chat or booking information, write to contact@7managedservices.com. Do not include identity documents or other sensitive verification material in your initial email.

Technical processing and storage

Hosting and spam-protection services may process technical request and device information to operate and protect the site. The form is designed not to save inquiry content in browser storage or a separate website inquiry database; messages and provider processing records may still exist in email and service-provider systems.

Our planning targets are 90 days after closure for routine inquiries and 12 months after closure for privacy cases, subject to legal requirements and operational verification. These targets are not a promise that all provider records or backups are deleted on that schedule. These services may process information outside Panama. Provider records and backups can have different retention periods.

Your choices and privacy requests

You may email the team instead of using the form. You may also ask about access, correction or deletion of your information through contact@7managedservices.com, subject to applicable requirements. Do not include identity evidence in an initial request because this address is a general intake channel.

MJ Royal is the designated privacy lead, with Frank Royal as backup. If identity verification or sensitive follow-up is necessary, the team should first arrange a restricted channel.

Site preferences and updates

This website uses a dark-only display. No advertising or optional analytics are included. Any later addition of analytics, marketing or Voice will require an updated review and, where needed, additional choices.

We review this notice when the services or processing arrangements change.